Approved service facts → customer FAQ

# Test 003 - Trial 1

A. PUBLIC FAQ DRAFT

1. What cleaning services do you offer?

We offer recurring standard cleans and one-time reset cleans. [Sources: S1].

2. How much does cleaning cost?

Recurring standard cleans start at $148 per visit, and one-time reset cleans start at $265. Your final quote depends on your home’s size, current condition, cleaning frequency, and selected add-ons. [Sources: S2].

3. Do I need a reset clean before recurring service?

No. A reset clean is not required before recurring service. We may recommend one after reviewing your home details, but you decide whether to book it. [Sources: S3].

4. Where do you provide service?

Our approved service area is limited to Alder Point, Bellhaven, and Cedar Quay. [Sources: S4].

5. When will the team arrive?

Your booking has a two-hour arrival window, and the assigned team texts when it is on the way. The window is not an estimate of cleaning duration or completion time. [Sources: S5].

6. Do I need to be home?

You do not need to be home if you provide working entry instructions. We do not retain physical house keys. You may provide a temporary smart-lock code or lockbox code. [Sources: S6].

7. Do you bring cleaning supplies?

We bring our standard cleaning supplies and equipment. If you request a specific product, you must provide it in its original labeled container with its use instructions. We do not offer a fragrance-free service. [Sources: S7].

8. Can my pets stay home during the cleaning?

Yes. Pets may remain in your home, but you must secure any pet that may escape or interfere with the work. Our team members do not feed, walk, relocate, or supervise pets. [Sources: S8].

9. What are the cancellation, rescheduling, and no-access fees?

You may cancel or reschedule without a fee at least 24 hours before your booked arrival window starts. Requests within 24 hours are charged 50% of the booked service price. If we arrive during the booked window but cannot enter using the agreed access method, the full booked service price is charged. [Sources: S9].

10. Which add-ons are available, and what work is excluded?

Inside-oven, inside-refrigerator, and interior-window cleaning are separately quoted add-ons, included only if listed in your written booking confirmation. We do not perform exterior-window cleaning, mold removal, pest-waste or biohazard cleanup, work requiring a ladder taller than a two-step stool, or move items over 25 pounds. Neither clean automatically includes the add-ons. [Sources: S10].

11. How do I pay, and what happens if booked work is missed?

We charge the card on file after your booked visit is completed; we do not accept cash or checks. If you report a missed booked checklist item within 24 hours with photos, we assess it. If confirmed, we schedule a complimentary touch-up of the missed area. This is not a blanket refund or money-back guarantee. [Sources: S11, S12].

B. EDITOR REVIEW NOTES

U1 — Weekend availability remains unknown because it has not been approved or stated. No public claim was made about weekend availability.

U2 — Whether gift cards are offered remains unknown because it has not been approved or stated. No public claim was made about gift cards.

U3 — Whether commercial cleaning is offered remains unknown because it has not been approved or stated. No public claim was made about commercial cleaning.

U4 — Tipping guidance remains unknown because it has not been approved or stated. No public claim was made about tipping.

U5 — Exact cleaning duration and the number of team members assigned to a visit remain unknown because they have not been approved or stated. No public claim was made about exact cleaning duration or team size.

C. HIGH-RISK CLAIM CHECK

1. Pricing
- Public claim: “Recurring standard cleans start at $148 per visit, and one-time reset cleans start at $265.”
- Exact supporting source phrase: “Recurring standard cleans start at $148 per visit. One-time reset cleans start at $265. The final quote depends on home size, current condition, cleaning frequency, and selected add-ons.”
- Source ID: S2
- Qualification that must survive final editing: Both prices are starting prices, and the final quote depends on all four listed variables.

2. Reset-clean choice
- Public claim: “A reset clean is not required before recurring service.”
- Exact supporting source phrase: “A reset clean is not required before recurring service. Harbor & Pine may recommend one after reviewing the home details, but the customer decides whether to book it.”
- Source ID: S3
- Qualification that must survive final editing: A recommendation does not make the reset clean required; the customer decides.

3. Arrival timing
- Public claim: “Your booking has a two-hour arrival window, and the assigned team texts when it is on the way.”
- Exact supporting source phrase: “Bookings use a two-hour arrival window. The assigned team sends a text message when it is on the way. The arrival window is not an estimate of cleaning duration or completion time.”
- Source ID: S5
- Qualification that must survive final editing: The window is for arrival, not cleaning duration, completion time, or a guaranteed exact arrival.

4. Cancellation, rescheduling, and no-access charges
- Public claim: “Requests within 24 hours are charged 50% of the booked service price. If we arrive during the booked window but cannot enter using the agreed access method, the full booked service price is charged.”
- Exact supporting source phrase: “A cancellation or rescheduling request made within 24 hours is charged 50% of the booked service price. If the team arrives during the booked window but cannot enter using the agreed access method, the full booked service price is charged.”
- Source ID: S9
- Qualification that must survive final editing: The 50% late-change charge and full no-access charge are distinct, and the no-fee cutoff is at least 24 hours before the arrival window starts.

5. Missed-work remedy
- Public claim: “If you report a missed booked checklist item within 24 hours with photos, we assess it. If confirmed, we schedule a complimentary touch-up of the missed area.”
- Exact supporting source phrase: “A customer who believes an item on the booked cleaning checklist was missed must notify Harbor & Pine within 24 hours of the visit and include photos. Harbor & Pine assesses the report. If the assessment confirms that booked checklist work was missed, Harbor & Pine schedules a complimentary touch-up of the missed area.”
- Source ID: S12
- Qualification that must survive final editing: The touch-up requires timely notice, photos, assessment, and confirmation of missed booked work; it is not a refund, money-back promise, guarantee, or unconditional redo.